Olithu Terms & Conditions
Welcome to Olithu. By using our website and placing orders, you agree to the following terms and conditions.
🛒 Ordering
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All products are prepared fresh, only after we receive your order.
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Once an order is confirmed and preparation has begun, cancellations may not be possible.
🚚 Shipping
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Please refer to our Shipping Policy for delivery charges and timelines.
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Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances beyond our control (e.g. weather, courier delays).
💳 Payments
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All payments must be made in full at the time of ordering.
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We accept secure online payments via our payment gateway.
🚫 Returns & Refunds
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As we sell fresh, handmade food items, returns are not accepted.
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If your order arrives damaged or incorrect, please contact us within 24 hours of delivery at team@olithu.com with supporting photos. We will review and resolve the issue as fairly as possible.
🔐 Privacy
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We respect your privacy. Please see our Privacy Policy for details on how we use and protect your data.
📝 Changes to Terms
Olithu reserves the right to update or modify these terms at any time. Changes will be posted on this page.
📌 Contact
For any questions about these terms, please email team@olithu.com.